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User agreement

1.Acceptance of Orders
The order placed by the customer is subject to the express acceptance of  Velut Luna di Marco Lincetto (hereinafter Velut Luna) The acceptance will be sent by e-mail to the address provided by the customer together with the information provided by the Law on distance contracts (art. 4 D.lgs. n.185/99).
The orders that you send us, will be binding for us only if you receive our confirmation by email that the entire order process has been completed regularly, the payment has been authorized and the products are available.
Please print the e-mail and keep it, as it contains all the elements and conditions of this contract.
If you do not receive the confirmation email, please contact us via order@velutluna.it . Products and services are provided on the terms set out in these general terms and conditions to the exclusion of any other terms or conditions imposed by the Customer.
Any variation or modification of these general conditions must be accepted in writing by Velut Luna.

2. Right of withdrawal                                                                                                             Purchases on the site Velutluna.it, as all purchases made outside of business premises, are governed by the provisions relating to consumer protection in respect of distance contracts.
It applies, therefore, the discipline dictated by D. lgs. May 22 Velutluna.it 1999, n. 185 (hereinafter referred to as the "Law"), which provides the opportunity for the buyer to exercise the right of withdrawal in the manner provided for in Article 5 of the Act.
For consumer he intends, to the senses of the article 1, 1 codicil letter to) of the Law, the "physical persons who act for scopes not referable to the professional activity eventually carried out".
Only to they it is concurred to exercise the recess right, remaining of it excluded the subjects who, to any title, acquire in order to resell to thirds party.
The right of recess allows the consumer to return the acquired goods obtaining the reimbursement of the purchase price.
The right of withdrawal must be exercised within 10 working days from receipt of goods by sending a registered letter with acknowledgment of receipt addressed to:
Velut Luna di Marco Lincetto
Via Boccaccio, 31 - 35020 CASALSERUGO (PD).

This notice may be sent, within 10 days of receipt of the goods, by telegram or e-mail provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours.
The consumer must return the goods by sending them to Velut Luna Via Boccaccio 31, 35020 CASALSERUGO (PD), within 10 days of sending the communication with which she/he exercised the right of withdrawal.
The consumer must return the goods in the same condition as received, with the original packaging and any manuals/handbooks, without any lack, flaw, or opening of the same.
The consumer will have to provide to insert the goods, the original wrappings and possible manuals in adequate protective wrappings so that they are safeguarded from damages, affixing of writings or labels.
The expenses and the risks of transport relative to the return of the goods are to exclusive charge of the consumer.
You are entitled to make the withdrawal only in the case of  UNUTILIZED AND COMPLETELY INTACT PRODUCTS, i.e. appropriately sealed.
Otherwise it will not be possible to exercise it.
For the above terms  only the postmark date will be taken as proof.
If the procedure for the exercise of the right of withdrawal is complied with by the consumer, Velut Luna will, within 30 working days of receipt of the communication with which the right of withdrawal is exercised, to refund the consumer the amount paid, excluding any shipping costs, in the manner requested by the consumer.
All the information due by Velut Luna under articles 3 and 4 of the Law are available and accessible to consumers, who, once completed the registration procedure at www.velutluna.it, can print and keep the "General Conditions" and the provisions relating to the "Right of withdrawal".
For any further information or clarification consumers can contact the following e-mail address.
E-mail: info@velutluna.it 

3. Terms of payment and shipping                                                                                                  Velut Luna ships its items through the Italian Post Office and any other express courier deemed most appropriate from time to time.

ITALY
Purchases on Velut Luna are made exclusively through: 
1 - Bank Transfer
The transfer must be made out to:
Name holder: LINCETTO MARCO 
Bank: MONTE DEI PASCHI 
Account nr: 000001120820 
ABI: 01030 
CAB: 12107 
CIN: Q 
IBAN: IT 55 Q 01030 12107 000001120820
The order is accepted by us only when we receive confirmation of payment   
2 - Credit Card
Payment can also be made by credit card, following the directions of the order process. Credit card details are processed exclusively by PayPal for the necessary checks to authorize the online payment.
Velut Luna, therefore, will not have access to data relating to credit cards, but will manage only the data of the buyer (name, surname, address ...) necessary to send the products at his home.
The economic transaction takes place exclusively between the buyer and PayPal, which then makes the payment to Velut Luna.
Shipping costs: 
ITALY                                                                                                                                                    up to 3 products = 7.50 euro                                                                                                             more than three products =  0.00  euro
ABROAD                                                                                                                                        The shipping costs are calculated according to the number of CDs purchased, the country of destination as shown below, and packaging costs.
EUROPE (EU):                                                                                                                                  up to 6 products = 25.00 euro                                                                                                           more than 6 products = check each time 
REST OF THE WORLD:                                                                                                                   up to 6 products = 40,00 euro                                                                                                            over 6 products = check time to time.                                                                                                   The figures relating to shipping costs reported here are merely indicative and subject to change depending on the trend of market costs and any change will be promptly reported at the time of the order and before the pertaining charge.
The only method of payment accepted for foreign countries is by credit card through PayPal.
Payment by credit card can be made using the service offered by Paypal which is completely free for the buyer.
Paying with Paypal is easy and safe.
The procedure is automatic when you choose to pay by Credit Card.
As soon as the payment is made Paypal informs us and we can proceed with the shipment.
For any other information do not hesitate to contact us via email at: info@velutluna.it .                   The products will be delivered to the place indicated as the destination in the order.
We are committed to delivering the product to the carrier as quickly as possible.
The transport is at your expense according to the delivery modality you have chosen.
We will do our best to ensure that you receive the products in the shortest time possible, but we cannot be held responsible for any damage resulting from any delay during transport.
The non-delivery of the products in a short time will not involve any responsibility.
In case of unavailability, even temporary, of one or more of the ordered products, it will be our duty to inform you and refund the paid amount.
The right of ownership of the products is transferred to the customer when the full payment of the price is made.

4. Warranty                                                                                                                                       We guarantee that the products have passed the quality controls provided by the manufacturer.
If the product is defective, you must notify us as soon as possible by sending an e-mail to:
info@velutluna.it
The shipping costs for any return are at your expense, we will send you back the intact items at our expense.

5. Applicable law
All contracts concluded with us are concluded in Italy and are subject to Italian law.

6. Hypertext Links
Velut Luna will not be responsible for the contents of hypertext sites connected to its own, as they are totally extraneous to any form of control by Velut Luna.
Therefore the risks connected to the use of such sites will be totally at the user's expense.

7. Use of the products
Velut Luna declines any responsibility for damages caused to people or things related to the proper and improper use of the marketed products.

8. Acceptance
The purchase of products on www.velutluna.it implies the acceptance of these sale conditions.